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Report illegal content

Who can report

Any person or entity may report to ANCRALE, without creating an account, information in the Ancrale service (app.ancrale.fr or any other address of the service) that they consider illegal. This mechanism follows the terms set by Article 16 of Regulation (EU) 2022/2065 on digital services (the “DSA”), without prejudging how the service is classified under that Regulation.

The Ancrale service makes no content available to the public and does not store its customers’ documents lastingly. ANCRALE exercises no control over their content and acts promptly when it receives a well-founded report, as set out in the terms of use.

How to report

Write to contact@ancrale.fr stating:

  • the reasons why you consider the information illegal;
  • anything that allows it to be located precisely: the account or organisation concerned, the date and the nature of the use in question;
  • your name and e-mail address, unless the report concerns an offence relating to the sexual abuse of children referred to in Articles 3 to 7 of Directive 2011/93/EU;
  • a statement confirming your good-faith belief that the information and allegations in your report are accurate and complete.

Reports are accepted in French or in English. The data in your report is processed as described in the privacy policy.

What happens to your report

ANCRALE acknowledges receipt of your report by e-mail, without delay. It examines it diligently, objectively and in a non-arbitrary manner, without using automated means, then informs you of its decision and of the available remedies. When it restricts the access of a customer or a user, it sends them a clear and specific statement of reasons.

Where information gives rise to a suspicion of a criminal offence that threatens the life or safety of persons, ANCRALE informs the competent authorities.

Remedies

A decision may be challenged, free of charge, at contact@ancrale.fr. You may also bring the matter before the competent courts.

Point of contact

The address contact@ancrale.fr is ANCRALE’s single point of contact for the authorities of the Member States, the European Commission and the European Board for Digital Services (Article 11 DSA), and for the recipients of the service (Article 12 DSA). It accepts communications in French and in English.

Version

Version 1, in force from 1 December 2026.